An eSIM (embedded SIM) is a digital SIM card built directly into your smartphone’s motherboard.
It performs the same functions as a physical SIM but doesn’t require a plastic card.
A traditional SIM (Subscriber Identity Module) is more than just a chip with your data.
Inside, it contains a 10 MHz processor, non-volatile memory, controllers, and even its own operating system — all powered by your phone. The main advantage of an eSIM is convenience.

You can use two carriers on one device — for example, one for personal calls and one for business, or to access affordable mobile internet while abroad.
Setup is simple: just scan a QR code or enter the details manually.
 Important: eSIM only works on unlocked and compatible devices.
No physical SIM card is required.

Access your Torrum account instantly — add it to your home screen for a native app experience. There is an instruction step-by-step

To check if your smartphone supports eSIM, refer to its technical specifications or visit the manufacturer’s website.

You can also use online tools or browse the up-to-date list of eSIM-compatible models.

No, that’s not possible.
Before activating your eSIM on a new device, you’ll need to remove it from the current one.

Yes, you can delete and reinstall an eSIM.
This is useful if you need to free up space, as the number of eSIM profiles on a device is limited.

A deleted eSIM can be downloaded and activated again on the same or another eSIM-compatible device.

Each QR code can be used up to three times.

Yes, you can install your eSIM while traveling abroad.


If you're having trouble activating your eSIM, please contact Torrum support — we’re here to help:
Telegram: @torrum_support_bot

The exact number depends on your phone model and the memory capacity of its eSIM chip.

Most devices support between 5 and 10 eSIM profiles, but only one can be active at a time (on most models).

You can have up to 5 active eSIMs on a single registered account.

If all slots are in use, simply delete an unused profile to purchase a new one.

Connect your current device to the internet via a physical SIM or Wi-Fi, and stay online throughout the process.

Delete the eSIM profile from the current device.

Wait 1–2 minutes.

Then proceed to download and activate the eSIM on your new device — using the same QR code or by entering the details manually.

If your eSIM is already installed on your device, there’s no need to worry — no one else can use the lost QR code, and you can continue using your connection.
However, if the eSIM hasn’t been activated yet or you’ve deleted it, there is a risk that someone could use the lost code.
In this case, we recommend contacting customer support to request a replacement QR code or deleting the eSIM from your personal account.

To work properly, your eSIM must be both installed and activated on your device.
Here’s how to check:
On iOS:
Go to Settings → Cellular.
You’ll see a list of eSIMs and their current status (active/inactive).
On Android:

Go to Settings → Connections → SIM Manager.

You’ll see all installed eSIMs and their current status.
(Note: The path may vary slightly depending on your device model.)

Try the following steps one by one. If one doesn’t work, move on to the next:
1. Make sure the eSIM is installed and enabled in your device settings.
2. Turn the eSIM off and back on.
3. Restart your smartphone.
4. Remove your physical SIM card or disable your second eSIM (if any).
 You can reinsert or re-enable it after the eSIM is successfully activated.
5. Turn the eSIM off and on again, then restart the device once more.

If there’s still no network after 5 minutes, please contact our support team — we’ll be happy to help.

Make sure your device supports eSIM.
Check that your phone is connected to the internet — via Wi-Fi or mobile data.
Carefully review the installation instructions — you may have missed a step.
If the issue persists, contact our technical support team — we’ll help you sort it out.